Frequently Asked Questions
ORIGINALITY
How do you verify the authenticity of your specimens?
Every mineral specimen and crystal in our collection is carefully selected and verified by our team of experts. We source our products directly from trusted miners and reputable dealers around the world. Additionally, we personally mine 70% of our products ourselves. Please do not hesitate to contact us if you have any questions about a specific specimen.
Shipping
How long does shipping take?
Shipping times vary depending on your location. International orders may take 8–10 business days, depending on customs procedures in your country.
Is shipping free?
Yes! We offer free worldwide shipping on all orders. There is no minimum purchase requirement.
Do you ship internationally?
Yes, we ship to 28 countries worldwide. If you are unsure whether we ship to your country, please contact us before placing an order.
Returns
What is your return policy?
We want you to be completely satisfied with your purchase. Due to international shipping and customs procedures, we do not accept returns. Since our products are unique and one-of-a-kind, we recommend carefully reviewing all photos and descriptions before making a purchase.
Care Instructions
How should I care for my mineral specimens?
To best preserve the appearance of your specimens:
*Keep them away from direct sunlight, as sunlight can fade the color of some minerals over time.
*Gently remove dust using a soft, dry brush or cloth.
*Store them in a stable environment, away from extreme temperature fluctuations.
*Handle with care; some specimens are fragile and may feature delicate crystal formations.
Wholesale
Do you offer wholesale pricing?
Yes, we offer wholesale opportunities for qualified buyers. If you are interested in purchasing in bulk or at wholesale prices, please contact us directly to discuss your needs and eligibility.
Placing an Order
How do I place an order?
Browse our collection, select the item you like, and add it to your cart. All items are unique and only one of each is available; once sold, they cannot be restocked. Proceed to the checkout page and follow the steps to securely complete your purchase.
Payment
Which payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal. All transactions are processed securely.
Special Requests
Can I request a specific type of specimen?
We do our best to accommodate special requests. If you are looking for a specific mineral, type, region, or size range, please contact us via our Contact page, and we will let you know if we can source it for you.
Dimensions and Weight
How are samples measured and packaged?
Dimensions (in centimeters) and weight (in kilograms) are specified in each sample listing, where applicable. All samples are carefully wrapped and packed with protective materials to ensure they arrive safely, regardless of their size or fragility.
Our Collection
How many specimens do you have?
Our collection currently comprises approximately 1,000,000 unique mineral specimens and crystals, with prices ranging from $200 to $50,000. Each item is a unique natural piece; no two are alike. Our inventory is regularly updated as new specimens are acquired.